Citizen’s Charter

Sr NoName of the ServicesList of Documents RequiredTimelines for Providing Service(in days)Officer ResponsibleSupervisor Officer Responsible(In Case of Escalation) 
AClinical Services
1Out Patient ServicesRegistration of PatientSame DayRMOMS
2In Patient ServicesAdmission PaperSame DayRMOMS
3Emergency ServicesRegistration of PatientEmergency & ElectiveHOD of Concerned DepartmentMS
4Operation ServicesReferral by Concerned Dept.Same DayRMOMS
5Diagnostic ServicesAdvice of Concerned Doctor on Case PaperSame DayRMOMS
6Laboratory Services
Advice of Concerned Doctor on Case PaperSame DayRMOMS
7DOTS
Services
Advice of Concerned Doctor on Case PaperSame DayDoctor on CallMS
8ICTC
Services
Advice of Concerned Doctor on Case PaperEmergency & ElectiveDoctor on CallMS
9Radio-Diagnosis ServicesAdvice of Concerned Doctor on Case PaperSame DayDoctor on CallHOD
10Blood Bank
Services
Advice of Concerned Doctor on Case PaperSame DayBTOIn charge (Blood Bank)
11Mortuary
Services
Inquest PanchnamaSame DayDoctor on CallMS
12Casualty
Services
Registration of PatientSame DayCMORMO
BSupporting
Services
1Central
Pharmacy
Advice of Concerned Doctor on Case PaperSame DayIn Charge (Pharmacy)MS
2Hospital
Kitchen
Admission PaperSame DayIn Charge
(Kitchen)
MS
3Information For Patients------Same DayRMOMS
4Enquiries And Information------Same DayRMOMS
5Complaints And Grievances
Reddresal
Registered ComplaintSame DayGrievanceRedressal OfficerDean
CIssue Of
Certificate
1Medical
Certificate
Application & Opinion of Concerned Doctor on Case PaperSame DayRMOMS
2Disability
Certificate
Registration & AadharCardWithin a WeekCommitteeMS
3Medico-Legal CertificatePolice Letter, Case PapersWithin 48 HoursCMORMO
4Birth & Death Registration CertificateCase Papers of HospitalSame DayIn ChargeMS
DAcademic
Certificates
1Bona fide  
Certificate
Student's  applicationWithin a WeekAdministrative officerDean
2College LeavingCertificateInternship Completion Certificate , Last leaving CertificateWithin a WeekAdministrative officerDean
3Attempt
Certificate
All Concerned Mark listsWithin a WeekAdministrative officerDean
4Character
Certificate
Student's  applicationWithin a WeekAdministrative officerDean
5Hostel Living CertificateStudent's  application and fee receiptWithin a WeekAdministrative officerDean
6Experience Certificate for EmployeeEmployee's ApplicationWithin a WeekAdministrative officerDean
7No Objection Certificate for EmployeeEmployee's ApplicationWithin a WeekAdministrative officerDean
8Relieving
Certificate
Employee's ApplicationSame DayAdministrative officerDean
9Medical ReimbursementApplication in Prescribed formatWithin a WeekRMODean/DIRECTOR

Complaint Handling Mechanism ( CHM )

Sr NoParticularsDescription
1Where to lodge a complaintInward Section
2Acknowledgement of complaintsInward Clerk
3Time for resolution of complaintDepends on nature of Complaint
4Escalation of complaintsAppropriate Action will be taken
5Time for resolution of complaint after escalationDepends on nature of Complaint
6Name & Contact details of Grievance Redressal officerDr.I. Rajashree, Prof & HOD, Dept of Anatomy
Dr.Anuradha, Prof & HOD, Dept of Biochemistry
Dr.Paramjyothi, Prof & HOD, Dept of Physiology